Refund and Returns Policy

Last Updated: July 5, 2026

At Keven, every product is thoughtfully crafted and personalized just for you. Since our products are custom-made using the names, photos, messages, and other personalization details you provide, each item is unique and cannot be resold.

Please read our Refund & Returns Policy carefully before placing your order.

Personalized & Customized Products

All products sold by Keven are made to order based on your personalization choices.

For this reason:

  • We do not accept returns or exchanges for personalized or customized products.

  • We do not offer refunds for orders where the customer changes their mind after production has begun.

  • Once an order has been placed and production has started, it cannot be canceled, modified, or refunded.

We kindly request that you carefully review all names, dates, spellings, photos, and personalization details before completing your purchase.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us. If your order arrives:

  • Damaged during transit

  • Defective due to a manufacturing issue

  • Incorrect because of an error made by Keven

we will gladly replace the product at no additional cost.

To report an issue, please contact us within 24 hours of receiving your order and provide:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Once your request has been reviewed and approved, we will arrange a replacement as quickly as possible.

Customer Responsibility

At Keven, we manufacture products exactly according to the information provided by the customer.

We cannot offer refunds or replacements for:

  • Incorrect names, dates, spellings, or messages submitted during ordering

  • Low-resolution, blurry, or poor-quality uploaded images

  • Incorrect personalization details provided by the customer

  • Customer-approved designs or previews

Please ensure all information is accurate before placing your order.

Color & Print Variations

Actual product colors may vary slightly from what you see on your screen due to differences in monitor settings, lighting conditions, and printing processes. These minor variations are normal and are not considered manufacturing defects.

Shipping Delays

While Keven works hard to dispatch every order on time, delivery dates are estimates only. Delays caused by shipping carriers, weather, customs, holidays, or other circumstances beyond our control are not eligible for refunds or cancellations.

Replacement Policy

If your claim is approved:

  • A replacement will be produced and shipped as soon as possible.

  • Replacements are provided only for verified cases of shipping damage, manufacturing defects, or fulfillment errors.

  • Refunds will only be considered if a replacement cannot reasonably be provided.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with your order, please feel free to get in touch.

Email: contact@kevenstore.in

We personally review every inquiry and aim to respond as quickly as possible. If you’re contacting us about a damaged or incorrect order, please include your order number along with clear photos of the product and packaging (if applicable) so we can assist you promptly.

Thank you for choosing Keven. Every product is carefully handcrafted and personalized with care, and we truly appreciate your trust in our small business.