FAQ

Frequently Asked Questions 

1. What products does Keven offer?

At Keven, we specialize in high-quality personalized products, including custom photo gifts, personalized storybooks, keepsakes, and other made-to-order creations designed especially for you.

2. How do I personalize my order?

Simply upload your photos, enter the required names, dates, messages, or other personalization details on the product page before adding the item to your cart.

3. Can I preview my personalized product before ordering?

Preview availability depends on the product. If a live preview is available, you can review your design before placing your order. Otherwise, our team will create your product based on the details you provide.

4. Can I change or cancel my order?

Because every product is custom-made, orders cannot be changed or cancelled once production has begun. Please double-check all personalization details before completing your purchase.

5. How long does it take to make my order?

Production time varies depending on the product. Personalized items are carefully crafted to ensure the highest quality before they are shipped.

6. How long does shipping take?

Delivery times depend on your location and the courier service. Once your order has been dispatched, you’ll receive shipping updates whenever available.

7. Do you accept returns or refunds?

Since all products are personalized and made specifically for each customer, we do not accept returns or offer refunds for change-of-mind purchases.

If your order arrives damaged, defective, or incorrect due to our error, please contact us within 24 hours of delivery, and we’ll be happy to arrange a replacement.

8. What if I entered the wrong name, photo, or personalization details?

Please review all information carefully before placing your order. We produce your item exactly as submitted, so we cannot be responsible for errors in customer-provided details once production has started.

9. Are my photos and personal information safe?

Yes. We use your uploaded photos and personalization details only to create and deliver your order. After your order has been successfully delivered, your personalization files are permanently deleted from our working systems in accordance with our Privacy Policy.

10. Will the product look exactly like the images on the website?

We strive to make every product as close as possible to the images shown. However, slight variations in color may occur due to different screen settings, lighting conditions, and printing processes.

11. What image quality should I upload?

For the best results, we recommend uploading clear, high-resolution photos. Low-quality or blurry images may affect the final appearance of your personalized product.

12. Do you ship across India?

Yes. We ship personalized products across India. Shipping availability and delivery times may vary depending on your location.

13. How can I contact Keven?

If you have any questions about your order or our products, feel free to contact us at:

Email: kevengroup@gmail.com

We aim to respond to all inquiries as quickly as possible.

14. Why choose Keven?

At Keven, every product is thoughtfully personalized and crafted with care to celebrate your special moments. We focus on premium quality, attention to detail, and creating meaningful keepsakes that you’ll cherish for years to come.